REFUND POLICY

Our Privacy Policy explains how VIZALONE collects, uses, stores, and protects your personal information when you visit our website, use our services, or place an order.

It explains what types of personal information we may collect, such as your contact details, payment information, order information, device information, and communications with us. We use this information to process and deliver your orders, handle payments, returns and exchanges, provide customer support, improve our services, personalize your experience, and help keep our website secure.

Your information may be shared with trusted service providers, including Shopify, payment providers, shipping and fulfillment partners, IT and analytics providers, and other service providers when necessary to provide our services. We may also share information when required by law or when you have given us permission to do so.

Our Privacy Policy also explains your privacy rights, including your rights to access, correct, delete, or receive a copy of your personal information, as well as your rights regarding marketing communications and certain data processing activities.

For full details about how VIZALONE handles your personal information and your privacy rights, please read our complete Privacy Policy. If you have any questions about your privacy, you can contact us at info@vizalone.com.

Our Terms of Service explain the rules and conditions that apply when you use the VIZALONE website or place an order with us. They provide clear information about your rights as a customer and our responsibilities as a webshop.

The Terms of Service cover important information about our products, product descriptions, prices, payments, orders, order confirmations, availability, shipping and delivery, returns, refunds, complaints, product guarantees, and the use of our products.

When you place an order through our webshop, the agreement is concluded once you have placed your order and VIZALONE has confirmed your order by email. All prices are shown in euros and include applicable VAT. Any price changes made after your order do not affect the agreement that has already been made.

Our Terms of Service also explain what happens if a product is unexpectedly unavailable, how delivery works, and what to do if your order is delayed, damaged, defective, or incorrect. If you have a complaint or issue with your order, you can contact us at info@vizalone.com with your order number and, where possible, photos of the issue. Please do not return a damaged, defective, or incorrect product without first contacting us and receiving return instructions.

For returns, you may have a statutory 14-day right of withdrawal after receiving your order, subject to the applicable conditions. Certain sealed beauty and cosmetic products may not be returnable after the hygiene seal has been opened for health and hygiene reasons. Your statutory rights regarding defective, damaged, or incorrectly delivered products remain unaffected.

When using our beauty products, we recommend carefully reading the product instructions, ingredients, and warnings before use. If you experience irritation or an unwanted reaction, stop using the product and seek medical advice if necessary.

For complete information about your rights, our responsibilities, orders, payments, delivery, returns, refunds, complaints, and the use of our products, please read our full Terms of Service.

If you have any questions about our Terms of Service or your order, you can contact us at info@vizalone.com. Our team will be happy to assist you.

VIZALONE is an online beauty store created for everyone who loves self-care, beauty, and feeling confident in their own skin.

We believe beauty is more than how you look — it’s how you feel. That’s why we carefully select beauty products that make your routine easier, more enjoyable, and a little more special.

Our collection includes skincare, makeup, haircare, and beauty accessories, from everyday essentials to products that can become your new beauty favorites.

Our goal is simple: 
to help you look good, feel good, and love the way you care for yourself.

Because you deserve to feel beautiful — every single day.

Ready to find your new beauty favorites? Explore our collection and start your beauty journey with VIZALONE today.